About Our Reviews

Email
support@hugnaofficial.com
We reply within 24 hours on weekdays (EET/EEST).

If your question is about an order
Please include your order number (#1234), full name and delivery address, and a short description (attach photos if something arrived damaged).

Returns & exchanges
You can return within 30 days when the item is unused and in original packaging.
Start by emailing us and we’ll guide you step by step. EU returns get a prepaid label.
Read more: Refund Policy

Shipping & delivery
EU delivery in 3–7 business days. You’ll receive a tracking link as soon as your order ships.
If your parcel seems stuck, tell us and we’ll nudge the carrier for an update.

Warranty & product care
All Hugna products include a 2-year limited warranty against manufacturing defects.
This commercial warranty does not affect your statutory rights.
Care tip: wash cold, gentle cycle; tumble low or air dry.

Collaborations & press
For UGC, partnerships or media, write “Collab/Press” in the subject line. We read every pitch.

Business customers
Interested in gifting Hugna to your team or clients? Ask about bulk orders.